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Siphosethu S

1 reviews | Active since Jul 2023

29 Dec 2025, 05:21

Unhappy customer 😑

Am really not happy about Capitec my partner who i live with sent me money to go to a doctor when i was sick,on the 2nd of December. Capitec bank decided to put that money on hold. I went to the branch with proof of payment and an affidavit. Even my partner phoned them and requested the money to be returned to him if there's a problem. But almost a month now the money is still on hold.

0
Replies (8)
Capitec Bank
Capitec Bank's reply29 Dec 2025, 07:01
Official
Good morning.
Capitec Bank
Capitec Bank's reply29 Dec 2025, 07:02
Official
I sincerely apologise for the inconvenience caused🙏❤️
Capitec Bank
Capitec Bank's reply29 Dec 2025, 07:02
Official
We truly understand how important this matter is to you, and we’re sorry for any inconvenience caused. 🙏❤️ Please note that ***** investigations don’t have a fixed turnaround time, as each case is unique and may require different levels of investigation. The time it takes depends on the complexity of the case and the information we need to gather. Rest assured, we’re working diligently on your case and will keep you updated once feedback is available. 🌻💕
Capitec Bank
Capitec Bank's reply29 Dec 2025, 07:06
Official
Is there anything else I can assist you with?
SS
Siphosethu S's update29 Dec 2025, 07:24
Reviewer Update
No there isn't anything else.
Capitec Bank
Capitec Bank's reply29 Dec 2025, 07:37
Official
Thank you for letting me assist you today🤗 Feel free to reach out anytime have a fantastic day! 🌟 🌻🌸
Capitec Bank
Capitec Bank's reply02 Jan 2026, 10:33
Official
Hello Siphosethu 

With reference to our email correspondence. I trust that you satisfied with the outcome. We have proceeded to close your complaint.

Kind regards
Capitec Bank

SS
Siphosethu S's update02 Jan 2026, 15:00
Reviewer Update
Thank you very much for the assistance, my funds are now accessible.