BP
Bongiwe P
1 reviews | Active since Jun 2024
22 Jul 2024, 16:36
Unhappy customer
On friday 19th of July 2024 I made 3 transactions and double was deducted on each transactions and I did whatsapp capitec on friday and they said they are sorry and they will get back to me the matter will be investigated.i waited for their feedback until today my money is not returned back to my account ,I did whatsapp them today they still saying the same thing ,how can they investigate the matter for 4 days knowing that is thier bank mistake for deducting double on each transaction I made ,I'm so disappointed their services are very poor ,I've been calling using too much airtime trying to get help but I'm not getting my money back .
Helpful (0)
Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
22 Jul 2024, 17:09Good day Bongiwe
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply22 Jul 2024, 17:09
Official
Good day Bongiwe
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
BP
Bongiwe P's updateReviewer Update
22 Jul 2024, 19:58I don't want you guys to call me,just fix the mess and return back the money you double deduct from my account .your call won't help because I know you still going to say the same thing you told me 3 days ago
BP
Bongiwe P's update22 Jul 2024, 19:58
Reviewer Update
I don't want you guys to call me,just fix the mess and return back the money you double deduct from my account .your call won't help because I know you still going to say the same thing you told me 3 days ago
BP
Bongiwe P's updateReviewer Update
24 Jul 2024, 20:14I did call again to day and didn't get any help they keep saying they will call me back and they don't call.i did send complaint via email and they responded after 3 days which is today and send massage saying I should click continue an agent will help me,I did but didn't get any respond.from friday until today I didnt receive they money they deducted double into my account.3 transactions and double was deducted on each amount .your services are very poor and I won't recommend anyone to use your bank .
BP
Bongiwe P's update24 Jul 2024, 20:14
Reviewer Update
I did call again to day and didn't get any help they keep saying they will call me back and they don't call.i did send complaint via email and they responded after 3 days which is today and send massage saying I should click continue an agent will help me,I did but didn't get any respond.from friday until today I didnt receive they money they deducted double into my account.3 transactions and double was deducted on each amount .your services are very poor and I won't recommend anyone to use your bank .
BP
Bongiwe P's updateReviewer Update
28 Jul 2024, 08:28You return back my money yesterday and you deducted it again why are doing this capitec bank.now I can't even put into my acount I'm afraid money will be deducted .I called yesterday you said it will reflect again until now there's nothing in my account .so now I have to use more airtime to call you and you keep repeating the same mistakes of deducting my money without a reason .I won't recommend anyone to use your bank .
BP
Bongiwe P's update28 Jul 2024, 08:28
Reviewer Update
You return back my money yesterday and you deducted it again why are doing this capitec bank.now I can't even put into my acount I'm afraid money will be deducted .I called yesterday you said it will reflect again until now there's nothing in my account .so now I have to use more airtime to call you and you keep repeating the same mistakes of deducting my money without a reason .I won't recommend anyone to use your bank .