Unhappy Customer

*My Capitec Account is blocked been 2 weeks*.

I received feedback that I am not happy about .it says my account will not be reopened due to irregular activity and mule transactions. I understand . I gave my friend permission to use my account — she didn’t take my details without consent. She told me she met a lady online and asked, “Can I use your account for this?” I said it’s not a problem...Cz I saw how eagered she was about this opportunity and I was happy for her

Neither of us knew at the time that the lady my friend was dealing with was a ****mer. We only realised when customers reported the account for ***** because they weren’t receiving their items. When we confronted the lady, she claimed the customers got their parcels. We asked for proof to verify, and then she blocked us. We can’t reach her anymore.

What's painful is It’s been two weeks of running up and down to Capitec — calling, messaging, visiting. The consultants said we need to submit: an affidavit, proof of chats showing how we met this lady and what she told us to do, and proof of payments. I submitted the affidavit, but I was late with the chat screenshots and proof of payments.

Whats painful is that The proof does exist: when customers deposited money, the lady would send my friend the payment confirmation(proof of payments) and tell us how much to cash send. That’s how we handled everything.

This is also really painful because this was my only account, and without it I’m stuck. I’m not sure what else I can do to prove I wasn’t part of the ****. I’m willing to submit all the chats and payment proofs now. Please advise what to do