Unhappy customer

My name is Nolitha Mqaba (‪***‬) i mistakenly transferred funds to my crédit card account that is handed over. So now i need my money to be transfere back to my account because it was my last money, I did go to Capitec bank branch but they couldn't assist me. I really need back my R710 because I'm a human which means I'm entitled to make mistakes unlike a programmed machine. I wish Capitec could help me in this regard.