Unhappy Customer

My name is Phumlani I have a problem with Capitec I saved money in April and I was supposed to get the money on the 10th of Dec but money was not im account .Ive been going to the nearest since the 10th till now they tell me same story that the money will clear but no luck today they've opened a new account told me that the money was transferred to the new account but still no money just now they telling me same story I'm tired of them.They are *********** tgey don't care about their customers.I need my money they even called their office but they dont do anything I'm so annoyed and I'm thinking of closing my account with them as soon as I get my money