Unhappy customer

I’m so so upset and angry at what happened to me. On the 06/07/2023 I took a loan with Capitec Bank Diepkloof Square then the consultant noticed that I have another loan with African Bank then he gave me on option to consolidate the loan with African Bank so I can have one instalment. I agreed and didn’t mind that, then the consultant took the settlement amount from the credit bureau to settle my loan with African bank. Today I contact African Bank for the pay up letter all to find that I owe R4900, I was shocked and explained my story. They told me that the consultant that was assisting me from Capitec was supposed to call African Bank to get the correct settlement amount as the credit bureau system doesn’t give the account amount. I quickly went to Capitec bank to tell them the story and they didn’t want to account for their mistake instead they told me to go make payments arrangements with African bank for the mistake that was done from their end. Now I must settle the amount of money which could have been avoided when we were consolidating the loan amount. This was really hush and no empathy or sense of humour was taken into consideration as I app**** for a loan with them because I dont have money, now they put me into any debt which was supposed t be avoided; I dont know why we blacks like to treat each other so bad because I’m quite sure if it was a white person they were going to settle that amount. What a poor service ☹