😔 unhappy customer

Capitec Funeral Cover

The Capitec Funeral Cover is such a joke, My mom had a funeral policy at Capitec Bank and she then passed away on the 22 December 2024,I then went to go claim as I am the beneficiary at Capitec Bank on the 24th of December 2024, When I got the o submitted my mom's documents and they first told me that she does not have a policy under her name their system shows that but all they can do is to email the funeral claim and communicate with them there and if she does have they will process the funds but unfortunately I didn't get the funds,I then went back on Friday the 27th December 2024 at Capitec Bank and there response was my claim is being processed and told me to relax the funds will be processed and gave me the reference number which was "***2" on policy number CF***4 and I was assisted by Dumsani and his Manager of which they said they will communicate with me of which they didn't along the way and I had to bury my mom on Saturday the 28th of December but I couldn't because of the lack of funds. We went back today and talked to the manager and told him that people want their money. We borrowed money for the funeral. I would Never again Never recommend anyone to use Capitec Funeral Cover, I told my family and my friend to cancel the policy at Capitec because of poor service.

Don't lie and promise things just to keep clients.