PN
Phindile N
1 reviews | Active since Feb 2017
08 Aug 2019, 12:40
Unhappy customer
Good day,
I am having issues trying to get my UI-2.8 filled by Capitec employees. The system at the Department of Labour picks up my marital surname and when I go to Capitec to have them change the surname from my ****en surname to my marital surname they simply tell me that they can't since I don't have an ID with my marital surname on it. Even though I have my original marriage certificate with me. For heaven's sake I am not asking anyone to commit ***** here. This is really not sitting well with me. This is the only outstanding thing for me to get my UIF money.
It was the same issue when opening the account. Please change your processes.
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Replies (3)
Capitec Bank's replyOfficial
08 Aug 2019, 15:12I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply08 Aug 2019, 15:12
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
PN
Phindile N's updateReviewer Update
16 Aug 2019, 08:40I am still waiting for feedback, no one has made contact.
PN
Phindile N's update16 Aug 2019, 08:40
Reviewer Update
I am still waiting for feedback, no one has made contact.
PN
Phindile N's updateReviewer Update
22 Aug 2019, 11:42I did have contact with a Capitec representative, unfortunately it was no use. FNB came through for me on this regard.
PN
Phindile N's update22 Aug 2019, 11:42
Reviewer Update
I did have contact with a Capitec representative, unfortunately it was no use. FNB came through for me on this regard.