TN
Thobeka N
1 reviews | Active since Aug 2019
07 Aug 2019, 23:51
Unhappy Customer
Capitec Bank blocked my account and that is the only thing they do better..Out of all SA Banks Capitec is the number 1 bank that block clients accounts with their money..if they don't freeze our monies they stop the account with our money in the account..I'm soo irritated and disappointed at the same time..Capitec bank is not reliable
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Replies (2)
Capitec Bank's replyOfficial
08 Aug 2019, 10:19I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply08 Aug 2019, 10:19
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
TN
Thobeka N's updateReviewer Update
09 Aug 2019, 10:50They stopped my account without consulting me, I called the customer service asking for help they sent me to the branch, when get to the branch at Pinetown Pinecrest centre the lady who was help me didn't give me answers, all she was saying is she doesn't know and she didn't stop my account, where will I get answers and help if no one knows anything but my account is closed still? Why would you stop my account and allow money to be deposited on that same account, how will I access the money? Are robbing me or what? I want my account to be opened so I will take my money that is in there and leave you with your account in peace..there's a lot of well organised banks than Capitec in S.A....You probably doing this to me because I'm a Black woman..being Black was not my choice, I didn't choose to be Black..why is it so disadvantaged to be Black as if it something one choose? Stop treating us like this, I thought in SA we all metter but Capitec Bank is proofing me wrong
TN
Thobeka N's update09 Aug 2019, 10:50
Reviewer Update
They stopped my account without consulting me, I called the customer service asking for help they sent me to the branch, when get to the branch at Pinetown Pinecrest centre the lady who was help me didn't give me answers, all she was saying is she doesn't know and she didn't stop my account, where will I get answers and help if no one knows anything but my account is closed still? Why would you stop my account and allow money to be deposited on that same account, how will I access the money? Are robbing me or what? I want my account to be opened so I will take my money that is in there and leave you with your account in peace..there's a lot of well organised banks than Capitec in S.A....You probably doing this to me because I'm a Black woman..being Black was not my choice, I didn't choose to be Black..why is it so disadvantaged to be Black as if it something one choose? Stop treating us like this, I thought in SA we all metter but Capitec Bank is proofing me wrong