Unhappy Customer

Angry Capitec Customer

On the 12th April I've been experienced a bad experience using Capitec ATM, I was withdrawing money from another ATM in witbank, after putting my pin my money was withdrawn from on other ATM, I immediately wen to my app and blocked my card. Called Capitec customer care, was told I must go to police station to open a case and take it to the branch maybe they will refund me my R3k, I opened a case, went to branch they told me they can't do anything before they got case no intead they gave me another card, that was capitec at highveld mall, witbank

Got case no but I went to pta branch tramshed, told them my story, gave them case no, i was asked by consultant who am I opening a case against,

I was so shocked that they taking me pillar to post, telling me different stories, finally the lady called customer care they gave me incident ref no, was told consultant will call me

I waited nothing,

After 3weeks I went back to capitec tramshed, was told this things takes time I must wait, till today 2months later still no call nothing

I've been using this bank for almost 10 years and this is the kind of treatment I'm getting

I even send emails to customer care, nothing

How do we trust this bank and that our money is save?

I'm just fed up, I just need to know what's going on with my case, im even considering to change banks

This is just poor service, it's money that I lost that I had to make sure my family is taken care of