Unhappy Customer

I am disappointed by the service Ayanda from Ses'fikile square Capitec gave me. I was interested in taking a funeral cover with the bank, I gave her Date of birth's of the people I wanted to insure in the policy. I couldn't apply on my App because my I had lost my cellphone at that time. She told me that she couldn't help me because the system requires ID no.s of the people I want to insure. I told her that I work for an Insurance company, we always assist client's if they only the Date of birth's of people they want to cover, as long as the ID no of the client is available. She confidently respond that "this is how Capitec system works". Last weekend I was at the Daveyton Capitec branch to link my App, I told the lady that I am missing 1 ID no. of one of the people I want to insure, she told me that I can use the persons Date of birth. I was surprised and I explained the situation I came across at Ses'fikile square, and she told me there was no such. I feel disrespected and undermined by the service Ayanda gave me.