Unhappy customer

I am very dissapointed with your customer services regarding reversal of payments to other banks. I have been going up and down in between Capitec and standard bank. I made a mistake and transferred my money to a wrong standard bank account, waited the 14days for their investigation only to come to consultants telling me that I should go to standard bank for reversal. Went to standard bank and they told me the money has not been withdrawn but they need capitec to be the one calling requesting that standard bank call their client and ask them to reverse. Capitec claims they did but standard bank received no notification of that which is why they haven't reversed the money. Capitec suggested I seek legal advice of which I did but apparently the banks are just playing with me because only them can fix such. There is nothing that can be done by the police. I am so done with this bank.??????