unhappy customer

Dear sir /Madam<br> I emailed you last year regarding my issue and Nazeem managed to resolve it temporarily (ref CM 12/2***<br> Then In March this year I resent the same complaint as i didnt get a proper response and Richard Sofia answered my query and that he will get back to me (CM 03/2015 ). Since then I have not heard from him . Not even an sms was sent to me alerting me on any issue . I was surprised today when i went to capitec Randburg branch to enquire about my bank statement . I was told that my account is inactive and I need to provide my permit before it cant be active . I have countlessly advised that my work permit is still valid and that I have app**** for my permanent residence permit which i am still waiting for the outcome .I have been exchanging emails with the dept of Home affairs and they told me that it will take min 6 months to process my application . Please assistt further as I hav been with capitec for more than 8 years now