Unhappy customer

I logged a ********** complaint after my late husband was hijacked and ****** of his wallet, cellphone and toyota hilux bakkie on the 17.09.2021, he was unable to block his cards as he was beaten up very badly and passed away. I collected all proof of the fruadulant transaction and submitted it together with the case number, after a year Capitec came back to me only after I logged the call again, to say that the pin was used. They failed to compare the signature on the slips to their electronic signature system, they used a blanket approach by stating the obvious. Standard bank reimbursed the *****ulant purchases made into my husbands late estate account, so why does Capitec lack the knowledge or the training to investigate a case presented to them with all evidence given to them in the same manner all evidence was presented to Standard Bank. Very sad that Capitec staff and management lack the empathy to deal with a matter as sensitive as this.