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Bongiwe P

1 reviews | Active since Jun 2024

28 Jul 2024, 08:22

Unhappy customer

I'm very unhappy I laid a complaint about money deducted double into my account,it took 8 days for them to return my money then with hours they deducted the money again.when I call they said the money will reflect within 24 hours if not I should call them.ive been using too much airtime and I have to use more again why is your service poor and I'm afraid to put money in my bank account because of your bank keep deducting my money .

0
Replies (3)
Capitec Bank
Capitec Bank's reply28 Jul 2024, 11:08
Official
Good day Bongiwe Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
BP
Bongiwe P's update29 Jul 2024, 20:35
Reviewer Update
No one contacted me ,capitec bank is no longer safe ,you deducted my money on the 19 of July and I waited for 10 days ,after returning it within few hours you deducted it again.whats going on ,is it a game to you guys to play with my account like this.whenever I call you keep saying I will receive my money within 24 hours ,when we use whatsapp to contact capitec the agent respond after and hour and offer nothing to solve the matter .your services is very poor .
BP
Bongiwe P's update29 Jul 2024, 20:37
Reviewer Update
I can't even deposit money into my account ,I'm afraid you will deduct it .I will never recommend capitec to anyone.