Unhappy clients of capitec

Hello peter I wanted to pay someone capitec client on my capitec app I mistakenly paid the wrong number. I called capitec same time to be told I must fone in the morning I did that jst to be tld what ever outcomes they r charging me. N if the recipient doesn't want they not gonna do a thing about it. Not even tells me that they can see that the money is there but frozen. I have to keep on calling this person n to be tld that the money was there now she can't see it. So this bank make me accuse this person of lying. Now this bank is saying will release my money to this person not to me though she accepts that I paid her by mistake. I think this bank is failing me. I'm even thinking to take my accounts to another bank real. Even their consultants r very not welcoming they will make u feel like theirs no space for mistake on this bank. Now I don't know what to do.