Unhappy client of capitec bank

I wrote a review on Tuesday and Capitec rep**** my review they also called me the person I was talking to said she will call me the same day or the following day she is going to talk to the person who is responsible for the funds that are on hold I asked how long is it going to take for the funds to be released she said today i will tell that person to release your funds because I told her that in the morning I was in the branch as they told me to go to the bank to reactivate my bank card till today they haven't released my funds I haven't got any call from them am so tired of calling this bank am tired of trying to get them to do their job