Unhappy Client - Loss of income Issue unable to pay credit facilities

Good Day

I'm so unhappy with Capitec's treatment of me. I have lost my job and I am up to date with all my payments on my credit card and access facility. I will not be able to pay my debit orders this month. I requested a payment arrangement or a payment holiday and I was told by your consultant that Capitec cannot help me because I was not retrenched.

This is very disturbing to hear after all these years being a capitec client this is how I am treated. I have actively been looking for new employment but nothing yet has come up for me. In the meantime my account will go india arrears because Capitec refuses to help me. Your wording in your contracts are very deceiving: cover should not only be before retrenchment/ this was out of my control and my employment was terminated. Even though your contract stipulates loss of income / employment.