Unhappy client

Bad service since 2015 I've tried to unblock my account......last week I call the customer service and ask what is going on with my case because I did everything they ask me to do so.....instead of helping me the lady told me that she will send an SMS regardless on my case since now no SMS and I want to use my account now. It been 8 years with no respond to them still waiting for my account to be unlocked.........they dont have good service at all