Unhappy client

My name is Etumeleng Motsepe on the 28th of November 2024 I tried to send R2000 to my daughter at around 09:45 if not 10:45 at Capitec atm the without a branch in New Market. While I was waiting it asked me if I’m sending money to Basetsana then I confirmed then it was counting the notes while waiting for a receipt the atm went out of service without giving me the receipt. Then I told my friend to wait there in case the money goes out while I’m going to report the matter. When I get there at New Market Capitec Branch I was assisted by lady by the name of Phumla, she asked me how was my R2000 notes I told her it was 1 R200 + 18 R100 then she asked me for my daughter’s phone number where I was depositing the money to and my phone numbers, then she did what she was doing on the system and told me my daughter will get the money within 24hours. Then 24hours it was the following day on the 29th then I called my daughter on that day my daughter told me that there was no money in her acc. Then I went back to the same Capitec and I talked to Phumla again she told me yesterday she forgot to call and send email to the head office then she did that while I was there then she told me again that the money will be on my daughter’s bank acc within 24hours as they detected the money in the atm. On Monday the 2nd of December I called my daughter and asked her if she got the money she said no she even sent me the screenshots of her bank balance. Then during the week I got a call from Phumla and told me that the matter was resolved and asked me if my daughter got the money! When I called my daughter the money was still not there. Then on the 5th I went to bank again Phumla told me that yes on the system it showed that the matter was resolved but the payment was declined! Then she said she’ll make follow up why was the payment declined then she’ll come back to me, I even asked if they can check on my daughter’s account she said she can’t without my daughter being there. After that I didn’t get any response from Phumla then I decided to go any fetch my daughter from UJ Auckland Park to come and confirm that the money was not in his acc, yes we went there still there was promises after promises. Then she said she’s been logging calls and gave me the ref no to that matter she’ll contact me until I went there again with my husband this week on the 18th of December we talked to the area manager said the payment was rejected because the money was not detected on that atm on that day and time, so the matter was escalated to their complaint management. Now it puzzles me Phumla said the money was detected then The area manager said the money was not detected then she told us that the complaints management will call me by today it’s now 18:45 they haven’t call me only the area manager called me this morning asking me if the complaint manager has called me. The ref no for my complain is ***. Please help. Thank you