Unhappy client

On the 18th of October 2022 I deposited an amount of R8200 in Capitec at Naledi Malt Vosloorus branch and their machine immediately went offline I couldn't even get a receipt okay I quickly got inside the branch reported my matter and they gave me an incident number and said I must wait for 14 days, Only to tell me on the 14th day that they didn't find my money in the ATM • That really broke my heart cause I needed to use the money for my needs and responsibilities. After they’ve kept me waiting for 2 weeks I wasn't happy at all with their feedback. I even went to twitter about this matter that's how angry I was. The incident time was between 09:00-09:30 till today nothing has been done !!! . The only reason I’m still with Capitec it’s because 80% of my clients uses that bank who gives O curtesy about their clients.. okay I then took my matter to Ombudsman on the 10th of November 2022 till today I haven’t received my money ,nor feedback nothing has been resolved literally!!