Unhappy client

As a Capitec client I am deeply disappointed on the matter of how my service was delivered.

On the 23 April 2020 - 15h 55 PM, I withdraw R500 from Absa Caltex Strand with my Capitec card. I instantly received an sms that R500 was deducted from my account.

Later the day I purchased data on my mobile app and saw that after the R500 was withdrawn another R950 was also withdrawn from my account, money with I didn't authorized.

The transaction was made just minutes after I left the Atm. I did not withdraw R950. I didn't receive an sms about the deducted R950, I also did not receive an sms of Data bought.

But on my mobile app shows that R950 was withdrawn. At 9pm in the evening I phoned customer care, spoke with Ms Gogo. Today 24th April I went to THE CAPITEC BANK in Somerset Mall and there I was told they cant do nothing, I can lodge an complaint. I received a new card with new pin and had to pay R70 for it.

I am very unhappy, we are going to difficult times, money is scarce. There are cameras all over by any atm. How can you just not look into the system to see what happened, and whom did this unauthorized deed. I want my money back.

They way I am feeling now, furious. I will change banks immediately. I feel that as a client, I am not looked after.

I just want my money back.