AM
Amanda M

1 reviews | Active since Apr 2020

20 Apr 2020, 10:37

Unhappy client at capitec bank

Edendale capitec is the worse shame, I've seen more than 9 different faces that works here but only two are actually working and five of them are standing by the door way, one is outside sharing a cold drink with the p' n p security and the rest are in the staff room. mind you theres a line outside waiting to come in since we can not all wait inside due to Corona virus .... And this is always the case, last time i was here they were doing the same thing, they busy talking to each other, laughing and coming in and out of the staff room while we waiting to be assisted, it been over 2 hours now clearly one needs to carry lunch boxes when coming here ngoba kuyalindwa. May the capitec head office please intervene because WOW we are not happy as their clients, everyone sitting here is annoyed some are even leaving without getting the help they came here seeking.

17/04/2020

0
Replies (3)
AM
Amanda M's update20 Apr 2020, 11:24
Reviewer Update
I even took a video showing what was happening, unfortunately i can not post it here but i still have it.
Capitec Bank
Capitec Bank's reply20 Apr 2020, 13:27
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.  Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 
Kind regards
Capitec Bank 
Capitec Bank
Capitec Bank's reply23 Apr 2020, 15:37
Official
Good day Ms Mpanza

Kindly note the matter has been resolved, as per our telephone discussion.

Capitec Bank
Complaint Management