NZ
Nonhlanhla.Goodness Zondi

1 reviews | Active since Jan 2022

19 Jan 2022, 12:07

UNHAPPY CLIENT ABOUT CAPITEC BANK

Good day I have a problem with Capitec Bank , my account was hacked and the amount of R4600.50 was ****** on my account ,I have opened the case at Eshowe police station ,and I have reported to Capitec and I don't get any joy ,I have done my own investigation and I did find out where did my money go too, Capitec told me I wont get my money because they have called the place where my money was sent too , and they told me the person who have hacked my account have used my money immediately after he has transferred it , so Capitec wont refund me ,I am angry because it's not my fault for Capitec bank not to have their security tight they suppose to have insurance to cover us if such incident happen and I am not the only client who has a problem with Capitec bank , and I have let the bank to another bank , please do check your statistic from the time you open the bank till today just to see how many client have left this bank because of *****.

Kindly contact me on this number (work)*** (Cell)*** (e-mail)***

Thank you N.G.Zondi

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Replies (2)
Capitec Bank
Capitec Bank's reply19 Jan 2022, 12:38
Official
Good day Nonhlanhla

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank 

Capitec Bank
Capitec Bank's reply01 Mar 2022, 09:57
Official
Hi Nonhlanhla

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved. 

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank