VN
Valencia N

1 reviews | Active since Dec 2016

22 Dec 2016, 15:47

UNHAPPY CLIENT

<p>I would not recomend this bank to anyone they have agents who do not want to understand a client but rather push them from pillar to post upon calling in for queries. They feel they can be technical and think we clients are fools!!! I have had an incident whereby I had asked for an arangememt to be kept with my loan I have with them and they could not keep to their word of terms and conditions on this arrangement. They cannot provide me with even a transcript of the initial arrangement call which is my right as a client but rather worry about the fundS that comes into my account. HOW I GET MY FUNDS INTO MY ACCOUNT FROM MY COMPANY IS NONE OF ANYONES BUSINESS!!!!!</p> <p>DO I HAVE TO BEG OR PLED FOR WHAT IS MINE?????</p> <p>FURTHER MORE I AM TOLD THAT I AM REQUIRED TO WAIT 3 WORKING DAYS IN ORDER TO BE ASSISTED!!!!!</p> <p>PATHETIC!!!!!!!!!</p> <p>I WANT IMMEDIATE ASSISTANCE!!!!</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply22 Dec 2016, 16:02
Official

I acknowledge your posting, and have referred it to Oscar De Villiers for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Best regards,