Unhappy client

Dear Capitec,

I am writing to express my extreme dissatisfaction with the service I have received from your institution. I recently acquired a phone through your financing options, with an initial quoted amount of R3100. However, I have since discovered that the outstanding balance has increased to R3529, despite making several payments.

I was informed that an amount of R431.02 was transferred, which I have not received. Furthermore, the interest rates app**** to my account appear to be excessively high, with charges of R34 and R174.

I request a thorough review of my account and a clear explanation for the unexpected increase in my balance. I would appreciate it if you could provide a detailed breakdown of the charges and interest app****.

I am extremely disappointed with the experience and would not recommend Capitec's services to others due to the seemingly exorbitant interest rates.

I wanted to add my statement but,I couldn't.