Unhappy client

Wow capitec, paid into the wrong account provided proof that they needed, even the proof of payment now they can't reverse the funds coz they need to talk to that person with my money how pathetic? what's the purpose of having a proof that you have paid and you needs the fund reversed, people get ****med so yall wanna tell me people won't get their money as you need to inform the perpetrator i need my money back??