Unhappy Client

Good day

I hope all is well on your side.

I am writing this email out of frustration because I feel I am not satisfied with the treatment I have received from my bank service provider.

I went to Capitecbank to make a complaint with regards to an unauthorized payment that was deducted from my account, It was an online purchase for a Holiday Inn for the amount of R1740.00 ON 27 February 2020. I was never made to sing a complaint form , i was just given a piece of paper with the incident number 71613 750. And there has been no other form of communication from the bank with regard to the progress nor the outcome of the investigations.

I have also attached my bank statement to prove that I have never been in any Holiday Inn resort or hotel, I have been in and around my area ( Umtata) the whole time so i do not understand why it would take this long to figure out or to determine that I have been wrongly charged with that amount.

Once again here is my incident number 71613 750.

Feel free to contact me should you need any addition information ***/ ***.

Thanks and Regards