Unhappy Client

Dear Capitec, I am writing to express my deep dissatisfaction with the ongoing issue regarding my account. Over two years ago, I transferred an amount of R5,000 from my Capitec account to my savings account at African Bank. Following this transaction, African Bank suspected ***** and reported the matter to their Forensic Department, resulting in my account being blocked. I have repeatedly visited Capitec branches for assistance. On several occasions, I was informed that my account is unblocked, and I was even provided with two reference tickets for follow-up. Despite these efforts, African Bank continues to state that they are waiting for an official email or letter from Capitec to confirm the clearance and unblock my account. This situation has persisted for over two years, and I am unable to access my savings, which I urgently need. The lack of resolution and communication is extremely disappointing and unacceptable. I kindly request that Capitec urgently send the required confirmation to African Bank and provide me with written proof of this action.