Unhappy client

Today I went to Capitec Bank to apply for consolidation loan, it was approved together with credit card of R1000, when the sales person was about to process payments, it was discovered that my savings account was stopped since 2022, she couldn’t proceed with the loan. I am not the cause of the problem that happened to my card, when she called not sure if head office or ***** line, she was informed that I my account was stopped due to R250 that was deposited to my account, they say I was a victim of *****. I am not aware of the money I can’t remember receiving even the notification. I would like to ask can I be punished like this for something that I am not aware of, at Capitec I cannot loan, I cannot have bank account. This is unfair treatment,I am being taken from pillar to post,I spoke to ***** sales person she was referring me to the branch at the branch they said they sent email to ***** customer care centre, Capitec is unable to issue the new card for me they say because of stop status in my account I cannot get card,I am asking for help