Unhappy Client

Am not satisfied with the banks turn around time for blocking an unauthorized debit order on my account. I called on the 8 or 9 February to stop an unauthorized debit by Shaw Academy, never received a call as was told by the agent. I called to follow up after a week or so and there was no feedback. I called today 26 February because no feedback was provided still and the academy deducted a different amount 25 February. Was given a new reference number and put through for investigation again.