unhappy client

I'm not sure you guys are worth even the 1 star I am giving you. I took a cheque the 19th to the bank to have it cleared and wasn't told for how long I will wait for this cheque. I called on the 23rd to ask how long I still have to wait they advised me I have to wait 14 calendar days, which is ridiculous cos I really need the money I have debt I wanna settle with that money and more interest is getting added on my debt cos I don't reach the dates of settlement which is an inconvenience to me as I am in the process of buying a house and that accounts need to be cleared. you guys are useless and I don't see why I have to wait so long for money to be cleared I have been with this bank for more than 10 years but every time another disappointment is found in this company, maybe I should just switch and go to FNB cos my friend and I deposited the same day and hers was available within 4 days cos she uses a different bank than Capitec bank...I don't see why you guys just promise that you will call or investigate I don't need that I just need my money, my accounts were o be settled Friday already