Unhappy client

- Today I had money transferred into an incorrect account . I immediately went to the nearest Capitec Bank branch I could find so that they can help recover the money . - To my surprise , the consultant just gave me the phone and asked that I call the person who benefited unduly from the deposit . -The consultant then called the Client services number and was told that the client had a loan with Capitec , and the deposit went towards paying for that installment and they cant reverse the money .

For me this is just Capitec showing what they really are . For them its a win / win situation.

But at whose expense .

The client who benefited from the transaction even conceded to the fact that the money is not hers , I can speak to the bank .

Why is Capitec giving me a run around .

This is pathetic to say the least . Where's principle in all of this. You accepted payment for a loan from an incorrect deposit .

Capitec you should be ashamed of yourself .