Unhappy Client

I am Sesethu. I have a problem that is actually leading me to change banking with Capitec. I have sent rent money to my landlady and it does not reflect to her bank statement. What can be a problem? Why is Capitec Bank easily ****med and nothing is done about it. May I please get assistance because I went for the PoP and sent it to her because the money went through on my account. May I be urgently assisted with the matter because its having a bad review on my name.