NT
NONKULULEKO T
1 reviews | Active since Oct 2024
27 Nov 2025, 13:20
Unhappy client
Good day I am writing this message in need of an urgent help regarding my credit card that I made a settlement amount. But until now Capitec is failing to assist me to close it.
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
27 Nov 2025, 14:37Good day NONKULULEKO
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply27 Nov 2025, 14:37
Official
Good day NONKULULEKO
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
NT
NONKULULEKO T's updateReviewer Update
24 Dec 2025, 20:08Good evening
As I'm responding to the message now i am disappointed with capitec Bank the was no help at all with my matter even after I had wrote the first message, the consultant made unfulfilled promise. Only yesterday the 23rd December 2025 went again to the capitec branch in Signet Terrence in Lenasia only after a very long time one parson who went all out to assist me. Themba Ndlovu a consultant deserves a performance bonus, an award / good recognition for his hard work for good customer service.
Capitec should do more training on their employees lost count of people I had spoken to but knew nothing couldn't even help me. I am so not happy at all!
As I'm responding to the message now i am disappointed with capitec Bank the was no help at all with my matter even after I had wrote the first message, the consultant made unfulfilled promise. Only yesterday the 23rd December 2025 went again to the capitec branch in Signet Terrence in Lenasia only after a very long time one parson who went all out to assist me. Themba Ndlovu a consultant deserves a performance bonus, an award / good recognition for his hard work for good customer service.
Capitec should do more training on their employees lost count of people I had spoken to but knew nothing couldn't even help me. I am so not happy at all!
NT
NONKULULEKO T's update24 Dec 2025, 20:08
Reviewer Update
Good evening
As I'm responding to the message now i am disappointed with capitec Bank the was no help at all with my matter even after I had wrote the first message, the consultant made unfulfilled promise. Only yesterday the 23rd December 2025 went again to the capitec branch in Signet Terrence in Lenasia only after a very long time one parson who went all out to assist me. Themba Ndlovu a consultant deserves a performance bonus, an award / good recognition for his hard work for good customer service.
Capitec should do more training on their employees lost count of people I had spoken to but knew nothing couldn't even help me. I am so not happy at all!
As I'm responding to the message now i am disappointed with capitec Bank the was no help at all with my matter even after I had wrote the first message, the consultant made unfulfilled promise. Only yesterday the 23rd December 2025 went again to the capitec branch in Signet Terrence in Lenasia only after a very long time one parson who went all out to assist me. Themba Ndlovu a consultant deserves a performance bonus, an award / good recognition for his hard work for good customer service.
Capitec should do more training on their employees lost count of people I had spoken to but knew nothing couldn't even help me. I am so not happy at all!