Unhappy capitec clients due to poor service from capitec

On the 19th of January 2023 capitec Bank decided to close my account without informing me, I only saw when I was buying at time that my account is closed. I went to the branch they informed my account is closed due to the R120 that a customer deposited which was involved in ********** activity. I then informed the lady that was helping me that I had no knowledge of what was happening. She opened incident references ***,and told me I had to wait for 24 hours. The go back to the bank to submit affidavit & certified I'd copy. I submitted everything on the 23 of January 2023 which was Monday. Still capitec has not released my account when I whatsapp then I'm told to send email. I sent email today still they is no change. I don't know what to do now. I'm out of options.