Unhappy Capitec client

Hello Peter my card was used at Limpopo in 15th December 2020 while I was at work in Pretoria, I called The Customer support informing them about the ***** that is taking place with my card and that I have cancelled the card immediately after noticing the card was used & I was told to go to the branch of which I did and laid a complaint against the transaction that happened. And the Bank only came back to me now on the 18th Jan 2021 stating that they won't be able to assist as I was there and I swiped the card and used my pin of which I did not and now they can't refund me or assist me and now I'm not happy with the service they are doing as their Customer they must assist and support me pls help