Unhappy Capitec Client.

Item: Capitec Bank
Rating: 1
Author: Koos R

I am working as an expat in the DRC. All my colleagues are dealing with different banks. They got their monthly payments on the 24/25th of each month. Today is the 28th November and my money was still not paid into my bank account?? What is the problem?? I am thinking of going to another bank. This is not an acceptable way of dealing with your clients.

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

28 Nov 2021, 13:15

Good day Koos
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank

Capitec Bank's reply28 Nov 2021, 13:15

Official

Capitec Bank's replyOfficial

18 Feb 2022, 18:41

Hi Koos

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank

Capitec Bank's reply18 Feb 2022, 18:41

Official