Unhappy capitec client

Hi me and multiple other people had a bad experience from capitec today not knowingly that they were going to be out of service today. I came there seeing a notice back in 3 to 4 hours and they all sitting inside not letting anybody know what's happening the people had to turn around an can't just go draw at other banks, even the app didn't even work on my cellphone to just see it offline at the bank itself and the guy came out saying absolutely nothing to anybody came back say it will be work at 3oclock while that notice was on the windows an they going to help all only from that time. That was the the most bad service ive got so far from a capitec branch.