Unhappy Capitec client

Good day Capitec

I've been a loyal Capitec account holder since 15 Dec 2007. The bank has always been awesome up until i decided to apply for a credit card.

In 2014 I opened another account linked to my first account and this is where my salary has been paid too for almost 5 years. Prior to this I used the first account, however, this changed as my husband's salary was paid into that account too and in order to differentiate between the salaries I decided to ask my employer to use the linked account.

I finally decided to apply for a credit card at Capitec bank. Went in happily to get it sorted only to be told that i cant. That my salary needs to be paid into the initial account I opened in 2007 and that I would need 3 months salary deposits in order to qualify.

I'm not happy, How does this make any sense. No where does it state this on the web. I've been a loyal client too long to be told 'sorry we aren't able to assist'. Why should I get a credit card from another bank when I'm perfectly happy taking one out with the bank I use.

Nothing is impossible. Where is Capitec's client centricity?

Regards Unhappy Capitec customer Please call me urgently- ***.