UNHAPPY AS CONSULTANT WAS NOT HELPFUL AT ALL

Item: Capitec Bank
Rating: 2
Author: CH W

Good day,

I never had any issues with Capitec and I am a very happy customer and when the opportunity arises I would recommend Capitec to friends and family

After this morning’s rude, and not helpful conversation with a consultant at the call centre…I will definitely think twice about it - unfortunately i did not caught her name and she did not speak very clear through out the conversation

If the consultant has a bad morning…maybe they should rather not take calls or drink another coffee…

Next time I will think twice before even trying to phone the call centre or recommend Capitec - a call centre is one of the biggest faces for a company

Regards,

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

13 Mar 2019, 12:51

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Nazley Powell will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank's reply13 Mar 2019, 12:51

Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Capitec Bank's replyOfficial

14 Mar 2019, 14:31

Hi chantelle

Thank you for providing me with an apportunity to look into your matter.

Kindly be advised, I've been trying to contact you but you've been unreachable.

Please return my call on ***.

Kind regards
Nazley Powell

Capitec Bank's reply14 Mar 2019, 14:31