Unhappy and unprofessional service recieved from capitec bank

I am so unhappy with how capitec bank does things.I was retrenched end of May.I submitted all required documents which my credit insurance was approved for payment. While waiting for insurance to pay off the account I made arrangement of R500.July insurance paid off my account however there is still outstanding balance.How am I going to pay the balance when I am unemployed? What's annoying me even worse is now the balance keep on accumulating interest.

I will never recommend anyone to take a loan with capitec. YOUR SERVICE TOWARDS CLIENTS IS VERY POOR. EVERY CONSULTANT HAVE THEIR OWN PROCESS.

I WAS TOLD THAT AFTER THE ACCOUNT IS BEING PAID OFF BY INSURANCE THEY WILL EVEN REFUND ME THE ARRANGED AMOUNT.

PLEASE CALL ME ON THESE NUMBER :***