1 reviews | Active since Jul 2020
Unhappy and disappointed about Capitec
Good day
Hope Everyone is well and safe.
For the past few years I had difficulties of life I lost job, I had car accident and everything went upside down I ended up in debts. I had loan with Capitec of which it became in Arrears. I used to take loans with you before and I absolutely never had any issue of paying.
Fortunately God made way I recently got permanent employed and I paid all my accounts in full and got paid up letter(s) and my credit profile has been updated accordingly.
I tried to apply for a loan again with Capitec and I have been calling your call center however I was told that I will no longer qualify to apply any further credits with you hence my account was handed over. I was not under debts review, I have been over and over trying to get this sorted hence I was told that Capitec won't offer me any loan anymore.
I felt so bad as your clients who had been loyal to you before all these life challenges I came across with. And I am very disappointed about Capitec and the way I was treated by your Call Center Service Agents.
I have sent an email and attached paid up letter for your consideration please help me to get this sorted ,kindly update my profile on your side so I can continue apply for a further credits.
Thak you.
Regards, Thulasiwakhe Sishi
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
I, Mr Thulasiwakhe Sishi, please be advised that my account still reflects a CCS handed over status. I have been struggling with this matter since 2023 and even lodged a complaint, yet the status remains on the account. I was informed that the account will be updated but no update was made. I had already submitted the paid-up letters at that time, but despite this, no update was made. Here is the minimum information relating to the case:
- Savings Account Number: ***
- Debt Counsellor/Administrator: DMC Debt Management, a division of Opco 365 Pty
- External Debt Collector Number: ***
Kindly assist in reviewing this matter and the CCS handed over status to be removed from the my account. Your urgent assistance will be greatly appreciated.
I, Mr Thulasiwakhe Sishi, please be advised that my account still reflects a CCS handed over status. I have been struggling with this matter since 2023 and even lodged a complaint, yet the status remains on the account. I was informed that the account will be updated but no update was made. I had already submitted the paid-up letters at that time, but despite this, no update was made. Here is the minimum information relating to the case:
- Savings Account Number: ***
- Debt Counsellor/Administrator: DMC Debt Management, a division of Opco 365 Pty
- External Debt Collector Number: ***
Kindly assist in reviewing this matter and the CCS handed over status to be removed from the my account. Your urgent assistance will be greatly appreciated.