1 reviews | Active since Dec 2016

18 Dec 2016, 11:53

Unhappy about constant intermittent service failure

<p>Just experienced an embarrassing moment at the shop. My eft purchase was declined for no reason. I was unable to do my shopping. Went to the capitec atm and it was not working either. I find it very frustrating to not have access to my hard earned money. This happens every festive season as well as at the end of every month at payday that capitec constantly goes offline and has system issues. I am so tired of this constant service failure. Just had a wasted Sunday morning.</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply19 Dec 2016, 08:29
Official

I acknowledge your posting, and have referred it to David Morris for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank