PM
Pumla M

1 reviews | Active since Nov 2017

08 Nov 2017, 20:10

Unhappy about call center stuff not being allowed a loan

Very unhappy due to call center employees not being allowed to get losns due to other people that work in call centers,I've paid up my loan before time and have a good credit record I should'nt be rated or have a loan declined due to my job occupation

0
Replies (3)
Capitec Bank
Capitec Bank's reply14 Nov 2017, 08:26
Official

Thank you for your post captured on Hello Peter. We are currently experiencing technical difficulties and sincerely apologise for the delay in responding to your post.

Our aim is to alleviate client frustration and therefore invite you to contact our Complaint Management department directly in order to expedite your complaint. We regret the inconvenience this may cause.

Thank you for your patience herein.

Complaint Management

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Capitec Bank
Capitec Bank's reply20 Nov 2017, 11:09
Official

I acknowledge your posting, and have referred it to Wendy Mbelekane for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply24 Nov 2017, 15:27
Official

Good day Miss Mthembu

As per our response sent via email, I trust that your issue is now resolved.

Wendy Mbelekane

Complaint Management

Capitec Bank