Unhappy

Item: Capitec Bank
Rating: 2
Author: RENE P

Good Day

I went to your branch in Vaal mall yesterday to reactivate my banking app as I got a new phone.

I was advise that the system is off line where they gave me a temporary pin on paper with my account number.

They advised me I should try and activate my app after 15:00.

Up until now the app says I haven’t registered at a branch. But I was there, SEEMS LIKE NOTHING WAS DONE.

I can’t go to a branch during the week as I’m working.

Would you kindly assist? ACCOUNT NO: ********** 773

I have send 2 emails today and no Response

Helpful (0)

Replies (4)

Capitec Bank's replyOfficial

30 Jul 2018, 12:54

I acknowledge your posting, and have referred it to Sugeibah Ganief for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,

Capitec Bank's reply30 Jul 2018, 12:54

Official

Complaint Management
Capitec Bank

Best regards,

RENE P's updateReviewer Update

01 Aug 2018, 08:07

Good Day Day 3 now. And now My internet banking isn't working either. This is unacceptable, I need this resolved. Everything was working 100% before I visited your Branch in Vaal Mall. I cant wait for 5 days. I need your assistance. Regards Rene

RENE P's update01 Aug 2018, 08:07

Reviewer Update

RENE P's updateReviewer Update

01 Aug 2018, 08:15

And your Customer service email is NON existent: ********** - Never responds. Very Frustrating.

RENE P's update01 Aug 2018, 08:15

Reviewer Update

And your Customer service email is NON existent: ********** - Never responds. Very Frustrating.

Capitec Bank's replyOfficial

01 Aug 2018, 10:21

Good day

As discussed telephonically, I confirm the matter has been dealt with.

Complaint Management

Capitec Bank

Best regards,

Capitec Bank's reply01 Aug 2018, 10:21

Official

Good day

As discussed telephonically, I confirm the matter has been dealt with.

Complaint Management

Capitec Bank

Best regards,