UNHAPPY

For the first time in 3 years I was forced to go to the Capitec Bank Cleary Park In Port Elizabeth at around 5:08pm , I stand in the queue to use the ATM, on the screen I do not see the option for Cardless service as Adverts are popping on the screen, I left the queue to go inside the Bank to ask for assistance, an older lady she was wearing glasses she's at the door she was not wearing a name tag, also there is another lady who works there who was sitting on the bench with a sanitizer bottle in her hand, who doesn't get up once customers approach the door. In a very UNFRIENDLY manner the first woman says scan your temperature abruptly but not sanatizing my hands first she prints a slip and says to me go sit infront of that teller and points across the room not asking me how she can assist me nothing I tell her I just want to ask you something and i ask her where do you do the Cardless withdrawals? meaning at the ATM ON THE SCREEN where do you have the option as it was not visible the first time!! she says AT THE BANK, I tell her I don't see it there I ask are both those ATMs the Same because you can only deposit at one of them so I'm just checking if I'm in the wrong queue , she says no it's the same IT IS THERE .. not offering to assist me Nothing. But I'M USING THIS CARDLESS SERVICE FOR THE FIRST TIME.. after I figured it out myself I passed the bank too stand in the queue again to check if the first ATM does have the option I see that after all that Adverts it does show yiu the Cardless withdrawal option.. SHE HAD THE AUDACITY TO COME OUT OF THE BRANCH TO GO TALK AND LAUGH WITH A FELLOW CO WORKER WHO WAS USING THE ATM...BUT COULDN'T COME OUT TO ASSIST ME... THIS JUST REMINDED ME AS TO WHY I NEVER GO TO CLEARY PARK