SG
Stephen G

1 reviews | Active since Aug 2016

05 Nov 2019, 08:57

Unhappy

This is now the 4th time this has happened and im sick of it. Hertz car rental has lifted the hold on my deposit, which is now needed by me. I have made arrangements with hertz who has done the effort to lift the hold. Speaking to an consultant who tells me i have to wait a few days to have it lifted, its my money in my account after all! Why with letters from car rental to have it lifted? Hertz has sent lift order to capitec. Im giving Capitec till 11 oclock tomorrow morning to lift this deposit or i WILL shut down my account as iv just about had it. This is the 3rd time now. Sort it out as capitec does me no favours or effort free service, although my offs**** salary gets dumped in to the account every month i will rather pay higher account fees than battle with an out dated system! 11 oclock is my final call!

0
Replies (5)
SG
Stephen G's update05 Nov 2019, 10:59
Reviewer Update
Please get an consultant to contact me so that i can close my account, thanks
Capitec Bank
Capitec Bank's reply05 Nov 2019, 13:17
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
SG
Stephen G's update05 Nov 2019, 13:29
Reviewer Update
Hi, 5 working days is not going to work for me as my deposit is needed, thats why i asked Hertz to lift the hold
SG
Stephen G's update05 Nov 2019, 15:11
Reviewer Update
As mentioned, please get consultant to contact me regarding terminating my account.
Capitec Bank
Capitec Bank's reply21 Nov 2019, 12:31
Official
Good day Mr Geldenhuys


Please be advised feedback was sent to you via email.

Kind regards
Capitec Bank