unfriendly customer services

i visited the branch n the 27 february 2016,my brother deposited money into the account...yes i agree have not been using the account for over a year i expected it to be dormant as I tried to swipe and withdraw from the account.I try to relsove it by going to the branch on the phamplet they it states that they accept emailed proof of residence.I get the copy and print ,I take it to the branch and when I get there they consultant at the door he asks me 'Are you here to open an account' ,'oh thank god because we are about to knock off' I immediatly think these people are lazy , I wait on the queue waiting to be served and after 10 minutes i get called, when I get to the consultant I immediatly get the attitude as I hand over the prrof of residence of which is clothing account, she assesses it says `its emailed statement ` I agree with her and then states she will not accept it as is not printed corrdctly and goes on describing that the printer does not have enough cartridge ...am I there for analyses...definatly not I just need my money ...I was so mad as she couldnt assist reason being they are about to knock off...Talk about customer service.I am closing the account.