Unfreeze my account

As I was once wrote to you regarding my matter my name is Jabulane Mashiane my contact number is ***, they contacted me back as they promised and requested me to bring affidavit and letter from my employer. I managed to get them all and submitted all that, to my surprise they've taking me from pillar to post, to one consultant to the other in the branch (jubilee mall) yet my debit orders are going through but my account is still frozen. I want nothing to do with them, they must unfreeze my account so I can have access to my money then close their account once and for all. I am very disappointed as I was banking with them for more than a year yet their Treatment is not satisfactory. To my surprise they call me again today saying my documents are misplaced there's nothing they can do.😡😡😡😡😡